Frequently Asked Questions

You may cancel a subscription appointment from your dashboard at virtualvetdoc.com/login. Urgent appointments cannot be canceled once booked.

Please note the following:

• Cancellations made more than 24 hours before appointment: Full refund available
• Cancellations made less than 24 hours before the appointment: A $50 cancellation fee applies

Need help? Please contact us at info@virtualvetdoc.com.

We sincerely apologize for any delays. Please let us know immediately via the chat so we can connect you with the vet or reschedule at no charge. For urgent situations, we'll prioritize getting you seen right away.

You can also email info@virtualvetdoc.com for follow-up.

• Quarterly Plan — $29/month (billed quarterly)
• Annual Plan — $12/month (billed annually)
• Urgent Appointment — $59/visit

The appointment fee covers the consultation and diagnosis for one pet. Prescriptions or other products recommended by the vet are separate and paid directly to the pharmacy.

Virtual VetDoc offers subscriptions that provide affordable, ongoing care when you need it:

Annual subscription: This is the best value at $12 per month. You get two visits per month, and those can be used for multiple pets.

Please note: First time patients can apply the fee for an urgent appointment ($59) toward an annual subscription ($144) for 24 hours following the first appointment. Both subscriptions auto-renew, but you can cancel at anytime from your dashboard, before the next billing cycle.

Yes, you can use your local pharmacy! After your appointment, let our vet know your preferred pharmacy and we'll send the prescription there. You can also use online pet pharmacies like Chewy.

Our pharmacy partner (Blue Rabbit) is available if you prefer home delivery, but it's not required.

All your visit summaries, prescriptions, and pet records are stored in your secure dashboard. Log in at virtualvetdoc.com/login to access them.

If you can't find something or need help, contact us at info@virtualvetdoc.com.

Yes, our licensed veterinarians can prescribe and refill medications after seeing your pet in a virtual appointment. Medications can be shipped directly to you through our pharmacy partner or we can send to your local pharmacy of choice.

Please note: our veterinarians can currently prescribe medications in: California, Arizona, Idaho, Ohio, Virginia, New Jersey, Vermont, and Florida. As more states expand virtual vet care, our doctors are currently providing consultations, second opinions and guidance.

For safety and legal reasons, refills typically require a follow-up consultation to ensure the medication is still appropriate for your pet's condition.

However, if your pet was recently seen and needs the same prescription, contact us at info@virtualvetdoc.com — we may be able to assist without a full appointment.

Yes! Our licensed veterinarians can see all types of pets including:

• Dogs
• Cats
• Rabbits and guinea pigs
• Reptiles (snakes, lizards, turtles)
• Birds
• Fish
• Exotic pets
• And more

When booking, you'll be asked to specify your pet type so we can match you with a vet experienced with your animal.

For post-appointment questions or prescription changes:

• Email: info@virtualvetdoc.com with your name and request
• Chat: Use the chat to connect with our support team
• Dashboard: Access your visit summary at virtualvetdoc.com/login

For medical follow-ups requiring vet assessment, a brief follow-up appointment may be needed.

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If issues persist, email info@virtualvetdoc.com with a description of the problem and we'll help you get started.